On November 18, 2009, EU Ministers signed the Malmö Ministerial Declaration outlining a forward-looking eGovernment vision to be achieved by 2015. We aim to help ‘make Malmö real’ by producing a pan-European ‘Call to Action’ - known as The Citadel Statement – that will help local government deliver on the key objectives of the Malmö Declaration.
In most countries throughout Europe, local government has the greatest amount of contact with citizens, and is in the forefront of service delivery. Despite numerous policy documents and ‘how to’ manuals on local eGovernment, nearly one year on, the ‘Malmö Vision’ is still not being translated down to the on-the-ground, local level. Smaller communities are especially finding it difficult to implement innovative ICT projects.
Supporting local e-government delivery activities needs to be a higher priority than it has been in the past: EU, national, regional and local governments need to work together to deliver the benefits of e-government to citizens.
We, the signatories of The Citadel Statement, believe that European and National decision makers should look to local government to see how their e-government policies are being delivered in practice, and whether national and regional e-government programmes are helping to improve service delivery at the local level. The Citadel Statement aims to help in this effort by better understanding why local communities are finding it challenging to implement eGovernment in an innovative, cost-effective and efficient manner and by identifying practical solutions to combat working barriers at the local level.
Based on extensive consultation across Europe, we propose five core areas where European and national decision makers can provide tangible support to improve local eGovernment: